Refund policy

We want you to love what you ordered. If something isn't right, here's exactly how it works.

You have 30 days from delivery

Request a return within 30 days of your order arriving. Sign in to your account, find the order, and select Return. Once we've approved it we'll email you a prepaid shipping label.

Returns are refunded as store credit

Approved returns are refunded as store credit to your Slate Pink account. Credit is added once your return reaches us and we've checked the item. It never expires, and can be used on any futures purchases.

What we can take back

Items need to be unworn, unwashed, and returned with the tags still attached in their original packaging. We can't accept items marked Final Sale, or anything that comes back worn, washed, or altered.

If your item is faulty, damaged, or not what you ordered

Email info@slatepink.com with your order number and a photo and we'll make it right.

Exchanges

Want a different size or colour instead? Email info@slatepink.com before you send anything back and we'll arrange it directly.

Using your store credit

You'll need to be signed in to see it. Your balance shows in the payment section at checkout, just select Apply store credit. 

Where to send returns

Slate Pink Returns, 1980 W Corporate Way, Anaheim, CA 92801. Use the prepaid label we email you so we can track it to you.

If you're in the EU or UK

You have a legal right to cancel your order within 14 days of delivery and be refunded to your original payment method. That right stands regardless of this policy. To cancel, email support@slatepink.com within 14 days of delivery.